Purchases on the Glitch'd Roleplay store are digital goods delivered instantly to your account, and are generally non-refundable once delivered.
When we will refund
- Not delivered. If your perks haven't arrived within 24 hours and we can't fix it, we'll refund you.
- Charged twice / wrong item. Contact us within 14 days and we'll sort it out.
- Where the law requires it. Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law, including a refund or replacement where a purchase has a major failure.
When we won't
- You changed your mind after the perks were delivered.
- You were banned for breaking the rules.
- The server, a feature, or your in-game progress changed or was reset.
Subscriptions
Cancel any time from the link in your Tebex receipt email. You keep your perks until the end of the period you've already paid for. We don't refund partial months.
How to ask
Open a ticket in our Discord with your Tebex transaction ID (it's in your receipt email). Please don't open a chargeback first: it freezes our store and results in a permanent ban. We'll always try to help.